FAQ

Q1. Where is Goyal Saree Emporium located?

Ans. We are based in Jaipur, Rajasthan - India, Shop Address: Shop No, 8, Lal Ji Sand Ka Rasta, Chaura Rasta, Modikhana, Jaipur, Rajasthan 302003

Q2. Which category products do you sell online?

Ans. goyalsareeemporium.com is an online fashion store catering to women’s fashion categories like apparels, accessories and more.

Q3. Do you ship internationally?

Ans. Yes, we do ship internationally. We’ll be happy to deliver your orders if your pin code is serviceable with our courier partner.

Q4. Do you take requests for customization of products?

Ans. Yes, we do customize products on request. You can email us your requirements at support@goyalsareeemporium.com

ORDER PLACEMENT

Q1. How do I place an order on your website?

Ans. Once you decide on making a purchase, click on the product you are willing to order. Select a suitable size from the drop-down list. Click on the “Add to Cart” button once you have selected the quantity you would like to order.There’ll be a slide-in window at the right-hand side with your order total and a “Checkout” button. Click on the checkout button to proceed with payment and delivery details.

Q2. I have a promo code, how do I apply it?

Ans. You can apply discount promo code on the shipping page on the right-hand side tab. The shipping page appears after you have filled in customer information. Please refer to the below image for promo code application.

Q3. I have placed my order. What happens next?

Ans. Once you have successfully placed your order on our website, you will receive a confirmation email from goyalsareeemporium.com. We will then start making your order, from our Jaipur warehouse & shop and keep you informed at every step with regards to the delivery of the same. Your item is packed securely and handed over to our trusted delivery partners. Then, your item is shipped to your location.

You will receive a tracking ID from us to be entered on our courier partner’s website which is carrying your order. You can track your order with the tracking ID until it’s delivered.

PAYMENT

Q1. What payment methods are accepted at goyalsareeemporium.com?

Ans. We accept all major credit and debit cards. We also support the following modes of payments-

• Net banking
• UPI
• Credit & Debit Card
• EMI
• Wallets- Freecharge, Mobikwik, JioMoney, Paytm, etc
• Scan N Pay mobile payment

To ensure a safe, private and secure shopping experience with goyalsareeemporium.com, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.

Q2. What happens if my debit/credit card has been compromised while making a payment online?

Ans. We do not collect or store your card information with us. If you suspect any unauthorized behaviour on your card, then please report this to your bank immediately. 

Q3. I am concerned about the security aspects related to typing out my credit card number online.

Ans. Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.

SHIPPING & DELIVERY

Q1. What are the shipping charges I need to pay for an order?

Ans. Shipping charge is levied on all orders depending on the weight. for Domestic its included in the MRP, For International orders you have to pay shipping fees. 

Q2. I need my order urgently. Can you deliver it?

Ans. goyalsareeemporium.com offers express shipping for all your urgent occasion needs. For express delivery, shipping charge will going to be extra, connect with our team on +91 90572 40787

Q3. In how many days my order will get delivered?

Ans. If you choose the standard shipping option, your order will be delivered to your doorstep within 7-8 working days.

If you choose the express shipping option, you will receive your order within 2 working days, for that you have to connect with our team on +91 90572 40787

Q4. Can I book order for delivery to more than one address?

Ans. Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.

Q5. Will I get a refund of my Shipping Charges in case of return?

Ans. No. Shipping charges are non-refundable in case of exchange or cancellations.

Q6. Why is tax being charged on my order?

Ans. Tax is levied on the sale of any commodity, which here represents Goods and Service Tax (GST). This tax is collected and deposited by goyalsareeemporium.com to the relevant government authorities. All products are inclusive of tax.

Q7. What happens if I am not available when you deliver my order?

Ans. For all online order, our delivery service providers will make two attempts to deliver before the product will be returned to our warehouse.

RETURNS, REPLACEMENT & REFUNDS

Q1. Do you accept returns?

Ans. When you make a purchase with goyalsareeemporium.com, we believe you have placed our valued trust in us and have understood all our terms and conditions regarding cancellations, returns, and refunds. We are a small start-up passionate about providing the trendiest designs at affordable prices. Hence, currently, our business model does not give us the flexibility to accept returns unless the product is damaged or if you receive a wrong product.

Q2. What if I receive a damaged product?

Ans. In that case, we exchange the product and send you another product. You can raise a complaint within 48 hours of delivery and place your replacement request. to support@goyalsareeemporium.com

Have more queries? - You can send us an email at support@goyalsareeemporium.com or call us on our customer care number +91 90572 40787